Deliveries, Orders & Returns

Shipping:
FREE shipping for all UK orders and FREE shipping for EU and Rest of World customers on orders over £150.
All products are shipped with tracking via Royal Mail postal service for the UK and DHL or DPD for International orders. 
WHEN WILL YOU GET YOUR ORDER?
● UK: 2–3 BUSINESS DAYS
● EUROPE: 5-11 BUSINESS DAYS
● REST OF THE WORLD: 7–15 BUSINESS DAYS
Tracking details will be sent to you via email along with your order invoice.
Any further queries regarding shipping please contact our customer service support at contact@polensa.com

Exchange-Only Policy
We at Polensa are committed to ensuring customer satisfaction. As part of this commitment, we offer an exchange-only policy for eligible items purchased directly from our store. Please review the following terms and conditions governing exchanges:

  1. Eligibility for Exchange:

    • Items must be unused, in their original packaging, and in the same condition as when purchased.
    • Exchange requests must be initiated within 14 days from the date of purchase.
    • Proof of purchase (receipt, order number, etc.) is required for all exchange requests.

  2. Exclusions from Exchange:

    • Certain items, such as sale items, socks and boxers, are not eligible for exchange. Please contact our customer service for clarification.

  3. Process for Exchange:

    • To initiate an exchange, please contact our customer service team at contact@polensa.com.
    • Provide details of the item to be exchanged, along with the reason for the exchange request.
    • Our customer service representative will guide you through the exchange process, including any additional steps or information required.

  4. Conditions for Exchange:

    • Exchange requests are subject to approval based on the compliance with our exchange policy.
    • If the item for exchange is out of stock or unavailable, we will offer store credit.
    • Additional charges or fees may apply if the exchanged item differs in price from the original purchase.

  5. Shipping and Handling:

    • Customers are responsible for the cost of shipping and handling for the return of items eligible for exchange.
    • Any shipping and handling fees associated with the original purchase are non-refundable.

Happy shopping.